Question 1

What’s the maximum number of passengers?

Accepted Answer

We can accommodate up to 6 passengers on each voyage to ensure a comfortable and personalized experience for all guests.  On private outings we can accommodate up to 8 passengers.

Question 2

What is the price per seat?

Accepted Answer

The price per seat is $109 for our 1.5 hour cruises. Guests who prefer a PRIVATE VIP EXPERIENCE are encouraged to book 6 Total seats at checkout so they won't have to share the boat with other guests. For example, If you are checking out, and only 5 available seats are left to purchase, your party will be shared with at least one other guest. (The booking system will not allow you to book a private experience if other guests have already booked a seat during your target window).

Question 3

What happens if the weather is bad?

Accepted Answer

It is up to your captain to decide. Please wear appropriate clothing during the winter months. There are blankets and throws available on your boat! (Obviously not going out in pouring rain or lightening)

Question 4

Can We Bring Our Own Booze? (BYOB?)

Accepted Answer

YES!! Absolutely! We have an onboard YETI Ice Chest with additional wine coolers for opened bottles. Please drink responsibly. The captain may have a special reserve hidden away if you ask.

Question 5

Do you provide glassware or cups?

Accepted Answer

Yes and Yes. We have clean custom barware available.

Question 6

Do you provide food?

Accepted Answer

On the Morning Brew Voyage there will be breakfast KIND bars available. On the sunset voyage there will be a light fruit and cheese platter included.

Question 7

Do you provide Cigars for the Slow Burn Voyage?

Accepted Answer

Guests are encouraged to bring their own cigars and repeat guests leave some cigars aboard. (There are limited spaces in the "Captain's Humidor.") Each guest will have at least one cigar available if they leave home without their personal taste. Cigar Samplers provided by Marcus Daniels and BURN Rocky Patel.

Question 8

Do you have a cigar cutter and torches on board?

Accepted Answer

Yes and Yes. Both V and Flat cut available.

Question 9

Are there bathrooms on board?

Accepted Answer

No, but there are several spots to dock within 5-10 minutes at any given time with restrooms. Just ask the captain to make a pitstop, not a problem! (please be considerate of other guests if you are sharing the boat).

Question 10

Can we hook up our own music to the headphones?

Accepted Answer

Unfortunately, the silent wake voyage does not allow this.

Question 11

If we book a private experience under one voyage type are we allowed to ask the captain to change the curation?

Accepted Answer

Yes, a fully booked vessel reaches VIP status. A VIP can request the captain to really cater to their trip wishes. VIP's basically reserve the 90 minute window to do with it what they wish.

Question 12

What is your cancellation policy?

Accepted Answer

Free Cancellation and Fully Refundable within 48 hours. Otherwise, the full remitted fee will be non-refundable. (We have rarely had problems with this, but we absolutely will enforce our policy. We have too many customers who are looking for a reliable service and we're here to maintain a standard.

Question 13

Can I cancel on the website prior to 48 hours?

Accepted Answer

Yes, if cancelling within 48 hours you must login to “My Bookings” and use your email and password to sign in. Once you sign, you will see your current bookings. From there you can reschedule or Cancel your reservation.

Question 14

Will I be refunded if I cancel less than 48 hours?

Accepted Answer

NO, you will forfeit your full amount if cancelling less than 48 hours before your voyage. We expect a synergistic relationship with our Customers and Services Provided.  We may not be the right fit for everyone; we completely understand if you need more flexibility. There are other local tour operators that maybe a better fit.

Question 15

If I cancel online, will I be refunded automatically?

Accepted Answer

Yes, if cancelling within 48 hours via “My Bookings,” you will automatically receive a full refund for services rendered as soon as you cancel and update your status in “My bookings.”

Question 16

If I reschedule online, will I receive a refund?

Accepted Answer

No, you only receive refund when cancelling within 48 hours.

Question 17

If I book a private voyage, can I pick the theme?

Accepted Answer

Yes, any timeslot that you have booked for a private charter you can choose the theme for your guests. Just let your assigned captain know that you are a private VIP and let him know your preferences. As always, there will be a Yeti cooler with Ice aboard daily. You can bring your own drinks on any of the cruises.

Question 18

If booking a private voyage, can I choose what we do?

Accepted Answer

Yes, your assigned captain is aware of this option and will cater to your groups wishes. If you have experience cruising with us, you can request the themes that you like best, or a blend of some or all themes.

Question 19

Can I book a 4-6 hour private voyage?

Accepted Answer

Yes, please reach out to us and we can schedule a fully customizable experience

Question 20

Do you offer bachelorette parties?

Accepted Answer

Yes, please reach out to us and we can schedule a fully customizable experience.

Question 21

Are you opened every day even on holidays?

Accepted Answer

Yes, our voyages operate every day even on holidays

Question 22

Can I book in Advance?

Accepted Answer

Yes, If your party requires advanced booking outside our 7 days booking window please reach out and we can schedule accordingly. Due to the high demand volume, we require a 50% non-refundable deposit for advanced bookings. The deposit is only refundable if voyage is cancelled due to weather or mechanical issues.

Question 23

Why can’t I book online a month in Advance?

Accepted Answer

Our booking availability window is 7 days out.  The fact that this is an outdoor activity, we have found the weather forecast is more predictable during a 7-day window and customers can plan better.

Question 24

I just cancelled, when will I receive my refund?

Accepted Answer

We say 3-5 days. However, it depends on your bank. Sometimes, if you book and cancel the same day, the refund is usually issued the same day. Other times, it may take 1 day or 2 days. We use 3-5 as a standard average.

Question 25

What is your tipping policy or what is the gratuity expectation?

Accepted Answer

There is a 15% gratuity added to every transaction that goes directly to your assigned captain. Gentle Wake receives none of this. We do this so there is no awkward tipping jargon on the boat. The captain is already aware of this and is expecting no additional gratuity. There is no need to bring extra cash for your captain.

Question 26

If we book a certain voyage theme, can we change it?

Accepted Answer

Only if you book all 6 seats. If you are sharing the boat with other guests, we must stay with the selected theme. Again, with a private voyage, you and your captain can design the outing however you’d like.

Question 27

What is your tipping policy or what is the gratuity expectation?

Accepted Answer

There is a 15% gratuity added to every transaction that goes directly to your assigned captain. Gentle Wake receives none of this. We do this so there is no awkward tipping jargon on the boat. The captain is already aware of this and is expecting no additional gratuity. There is no need to bring extra cash for your captain.

Question 28

Can we be dropped off at restaurant or different location?

Accepted Answer

Yes, many customer’s take and UBER to the dock to capitalize on this luxury.  Your captain may drop you off at any restaurant or shopping area in Naples Bay you would like. Please be courteous of other guests if this is not a private tour. We don’t want to disrupt other’s experience. Some customers are dropped off at a different location than pickup and simply take an UBER back to their cars later.

Question 29

What time does the Morning Brew Voyage leave?

Accepted Answer

The Morning Brew Voyage leaves daily from 9am to 1030am.

Question 30

What time does the Silent Wake Voyage leave?

Accepted Answer

The Morning Brew Voyage leaves daily from 1100am to 1230pm.

Question 31

What time does the Architectural Drift Voyage leave?

Accepted Answer

The Morning Brew Voyage leaves daily from 12:45pm to 2:15pm.

Question 32

What time does the Slow Burn Voyage leave?

Accepted Answer

The Morning Brew Voyage leaves daily from 230pm to 430pm.

Question 33

What time does the Sunset Unrushed Voyage leave?

Accepted Answer

The Morning Brew Voyage leaves daily from 5pm-6:30pm.

Question 34

What if I no-show? How do you feel about cancelling?

Accepted Answer

You will receive no refund as you have reserved a seat that could have been claimed by another guest. Feel free to refer to our cancellation policy. Cancelling within 48 hours is totally acceptable.

Question 35

Are all voyages $109/seat?

Accepted Answer

No, the Slow Burn and the Sunset Unrushed are $120/seat. The remaining voyages of the morning brew, silent wake, and architectural drift are $109/seat

Question 36

Should we tip the captain?

Accepted Answer

NO, a 15% gratuity is allocated to the captain via your fee at checkout. Your assigned captain is aware and in agreement of this policy. Your captain does not expect to be tipped.

Question 37

What happens if I’m late?

Accepted Answer

If you are more than 10 minutes late, the captain will leave without you. Your fellow guests will not suffer for your tardiness. You will not receive a refund and will forfeit your paid fee. If this happens to you please let your assigned captain know and we will see how we can remediate the situation. If you are a private charter, take all the time you want. The boat comes back at the same time regardless of when you leave.

Question 38

If I book a private voyage, can I pick the theme?

Accepted Answer

Yes, any timeslot that you have booked for a private charter you can choose the theme for your guests. Just let your assigned captain know that you are a private VIP and let him know your preferences. As always, there will be a Yeti cooler with Ice aboard daily. You can bring your own drinks on any of the cruises.

Question 39

If booking a private voyage, can I choose what we do?

Accepted Answer

Yes, your assigned captain is aware of this option and will cater to your groups wishes. If you have experience cruising with us, you can request the themes that you like best, or a blend of some or all themes.

Question 40

Can I book a 4 or 6 or 8 hour private voyage?

Accepted Answer

Yes, please reach out to us and we can schedule a fully customizable experience

Question 41

Do you offer bachelorette parties?

Accepted Answer

Yes, please reach out to us and we can schedule a fully customizable experience.

Question 42

Are you opened every day even on holidays?

Accepted Answer

Yes, our voyages operate every day even on holidays

Question 43

Can I book a 4 or 6 or 8 hour private voyage?

Accepted Answer

Yes, please reach out to us and we can schedule a fully customizable experience

Question 44

If my party is less than six can we have a private experience?

Accepted Answer

Potentially, if no one else shows up. Otherwise, you’ll have to purchase the remaining seats to guarantee your party remains private.

Question 45

Who is my assigned captain? Can we request a captain? How do I know where to find my captain for the day?

Accepted Answer

You will be assigned a captain at checkout and will be notified who your assigned captain is via email and text once you checkout. There are no guarantees and no way to request a particular captain as there are others requesting captains as well. The most likely way to do it is to have an advanced private booking. This will give admin the time to schedule and crosscheck your captain’s availability. We will try our best to accommodate your request.

Question 46

Is Captain Wolfgang available?

Accepted Answer

Captain Wolfgang is on the water with other customers at the moment or is finished for the day. Please leave a message and we’ll be sure to relay your information to him.

Question 47

Is Gentle Wake open every day?

Accepted Answer

Yes, we are open 7 days a week and are hosting voyages 365 days a year.  No days off.

Question 48

Will there be complimentary bottle of wine on the sunset tour?

Accepted Answer

Yes,  one bottle on ice and barware in included on all sunset tours along with a small fruit and cheese tray.

FAQs

Ready to Book a Private Voyage?